Terms of Use.The rules of the road.

01Acceptance of these Terms

These Terms of Use ("Terms") govern your access to and use of veltrixair.com and any subdomain, web property, or digital channel operated by Veltrixair and its affiliates (together, the "Site").

By accessing or using the Site, you confirm that:

• You have read, understood, and agreed to be bound by these Terms;
• You are legally capable of entering into a binding agreement under the law of the jurisdiction in which you are located; and
• If you are accessing the Site on behalf of an organisation, you have the authority to bind that organisation to these Terms, in which case "you" refers to both you and that organisation.

If you do not agree with these Terms, you must stop using the Site.

02Who We Are

The Site is operated by Veltrixair, a company organised under the laws of the Kingdom of Saudi Arabia, with its principal place of business at King Fahd Road, Olaya District, Riyadh 11564, Kingdom of Saudi Arabia.

References in these Terms to "Veltrixair", "we", "us", or "our" include Veltrixair and the following affiliates, each of which is a separate legal entity:

The Site itself is operated by Veltrixair (KSA). Where you engage with one of our affiliates for services, the engagement contract identifies the contracting Veltrixair entity for that engagement.

03Definitions

In these Terms, the following capitalised terms have the meanings set out below.

Site

veltrixair.com and any subdomain, microsite, mobile site, or web property operated by Veltrixair, including content, design, code, and downloadable assets made available through them.

Content

All text, images, graphics, video, audio, code, design, layouts, downloads, documents, and other materials made available on or through the Site.

User

Any natural person or legal entity that accesses or uses the Site, whether or not registered for an account.

Account

A registered access credential held by a User to access protected areas of the Site (for example, the client portal).

Engagement Contract

A separate written agreement between Veltrixair and a client governing the supply of services. Engagement Contracts have their own terms which prevail over these Terms in respect of the services they cover.

Personal Data

Has the meaning given in our Privacy Notice and applicable data protection law.

Applicable Law

The laws and regulations applicable to your use of the Site, which may include the laws of the Kingdom of Saudi Arabia, the United Arab Emirates, India, the European Union, or your local jurisdiction.

Confidential Information

Any non-public information made available on the Site that is marked as confidential or that a reasonable person would understand to be confidential.

Intellectual Property Rights

All copyrights, trademarks, service marks, design rights, patents, trade secrets, database rights, and any other proprietary rights, in each case whether registered or unregistered, and any applications for the foregoing.

04Scope of these Terms

These Terms govern your use of the Site only. The following are outside the scope of these Terms and are governed by separate documents:

• Service delivery: If we deliver services to you under an Engagement Contract, that contract governs the engagement. Where its terms conflict with these Terms, the Engagement Contract prevails for the engagement.
• Personal data handling: Our Privacy Notice (VTX-PRIV-2026-01) describes how we collect, use, and protect Personal Data.
• Cookies: Our Cookie Policy (VTX-COOK-2026-01) describes the cookies and similar technologies used on the Site.
• Procurement: If you are a vendor or supplier responding to a request for proposal, the procurement documents govern that process.
• Recruitment: If you apply for a role with us, the application process is governed by our recruitment policies and the Privacy Notice.
• Press & media: Use of brand assets and press materials is governed by the licensing terms set out on our Press & Media page.

05Eligibility

You may use the Site only if:

• You are at least 18 years of age, or such other age of legal majority in your jurisdiction;
• You have the legal capacity to enter into binding agreements;
• You are not prohibited from using the Site under any sanctions, export control, or other applicable law;
• You are not located in, ordinarily resident in, or a national of any country or region subject to comprehensive sanctions imposed by the United Nations Security Council, the Kingdom of Saudi Arabia, the United Arab Emirates, the European Union, the United Kingdom, or the United States; and
• You are not on any sanctions list maintained by any of the foregoing authorities.

The Site is not directed at children. We do not knowingly collect Personal Data from children. See our Privacy Notice for the relevant age thresholds.

06Permitted Use

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Site for your personal, internal business, or non-commercial informational purposes.

This licence permits you to:

• Browse and read Content on the Site;
• Download Content that we make explicitly available for download (such as our Capability Statement, fact sheets, and approved press materials);
• Print or save copies of Content for your own personal or internal business reference;
• Submit enquiries, applications, and information through forms on the Site;
• Share links to publicly accessible pages on the Site through normal social, email, or messaging channels;
• Quote brief extracts of Content for the purposes of news reporting, criticism, or review, with proper attribution to Veltrixair.

The licence granted does not transfer any title or ownership in the Site or Content. All rights not expressly granted are reserved.

07Prohibited Use

You must not, and must not attempt to, do any of the following.

Any attempted breach of this Section 7 may result in immediate suspension of your access to the Site, referral to law enforcement or regulatory authorities, and the pursuit of civil and criminal remedies available to us.

08User Accounts

Some areas of the Site (for example, the Client Portal) require an Account. When you create or are issued an Account:

• You must provide accurate, current, and complete information;
• You must keep your credentials confidential and use multi-factor authentication where offered;
• You are responsible for all activity that occurs under your Account;
• You must notify us promptly at portal-support@veltrixair.com if you suspect unauthorised use;
• You must not share your Account with another person, or allow another person to use it.

We may suspend or terminate any Account at our reasonable discretion if we believe these Terms or any Engagement Contract has been breached, if your Account has been compromised, or if your continued access poses a security risk. Where the Account is issued to you in connection with an Engagement Contract, we will notify the contracting client before suspension or termination, save where doing so would prejudice security or legal investigation.

09Intellectual Property

The Site and all Content (other than User-Submitted Content described in Section 10) are owned by Veltrixair or its licensors and are protected by copyright, trademark, design rights, and other Intellectual Property Rights under the laws of the Kingdom of Saudi Arabia, the United Arab Emirates, India, the European Union, and other countries.

Veltrixair marks

The names VELTRIXAIR, the Veltrixair logo, the brand mark, and any other Veltrixair trademarks, service marks, and trade dress (the "Marks") are owned by Veltrixair or licensed to Veltrixair. You must not use the Marks except as expressly permitted by these Terms or with our prior written consent. Editorial use of the Marks for genuine news reporting, with proper attribution and without implying endorsement, is permitted.

Third-party intellectual property

The Site may include Content owned by third parties under licence to Veltrixair (for example, photography, fonts, third-party logos in industry references, and partner marks). Third-party Content is identified where reasonably possible. All third-party Intellectual Property Rights are reserved to their respective owners.

Copyright complaints

If you believe that any Content on the Site infringes your copyright or other Intellectual Property Rights, please contact us at legal@veltrixair.com with: (a) identification of the work claimed to be infringed; (b) the URL or location of the allegedly infringing material; (c) your contact details; (d) a statement of good-faith belief that use is unauthorised; and (e) a statement, made under penalty of perjury where applicable, that the information is accurate and you are authorised to act on behalf of the rights holder.

10User-Submitted Content

If you submit content to us through the Site — including enquiry forms, applications, comments on editorial pieces (where enabled), uploaded documents, or feedback ("User-Submitted Content") — the following applies.

Your representations

By submitting User-Submitted Content, you represent and warrant that:

• You own the User-Submitted Content, or you have the necessary rights, licences, and permissions to submit it;
• The User-Submitted Content does not infringe any Intellectual Property Right, privacy right, or other right of any third party;
• The User-Submitted Content is accurate, lawful, and not misleading;
• The User-Submitted Content does not contain malware, viruses, or other harmful code;
• You have not been induced to submit it by any unlawful means.

Licence to us

By submitting User-Submitted Content (other than Personal Data, which is governed by our Privacy Notice), you grant Veltrixair a worldwide, non-exclusive, royalty-free, sublicensable licence to use, reproduce, store, process, and display the User-Submitted Content solely for the purposes for which you provided it (for example, responding to your enquiry, processing your application, or improving our services). We will not use User-Submitted Content for marketing without your separate consent.

Confidential information

Do not submit Confidential Information through public-facing forms unless we have agreed in writing to receive it that way. If you wish to share Confidential Information for the purposes of a potential engagement, please request a non-disclosure agreement at legal@veltrixair.com.

11Third-Party Links

The Site may contain links to websites, services, content, or resources operated by third parties ("Third-Party Sites"). We do not control, endorse, or assume responsibility for Third-Party Sites. Linking to a Third-Party Site does not constitute endorsement or affiliation, and we make no representation as to the accuracy, completeness, or quality of Third-Party Sites.

Your use of any Third-Party Site is at your own risk and subject to the terms and conditions of that Site, including its privacy notice. Where you provide personal data to a Third-Party Site, that data is processed under the Third-Party Site's privacy notice — not ours.

12No Professional Advice

The Content on the Site is provided for general informational, educational, and marketing purposes only. It does not constitute, and you should not rely on it as:

• Legal advice on any matter;
• Regulatory or compliance advice on any specific situation;
• Financial, accounting, or tax advice;
• Technical or engineering advice tailored to a specific environment;
• Medical, clinical, or other health advice;
• Investment advice or solicitation.

Where the Content describes our service capabilities (for example, in relation to KSA PDPL, India DPDP Act, GDPR, or UAE PDP), it is informational and reflects our practice — not a legal opinion on your particular circumstances. If you require advice for a specific situation, please engage Veltrixair under an appropriate Engagement Contract or seek independent qualified advice.

13Disclaimer of Warranties

We work hard to keep the Site accurate, secure, and available. However, to the maximum extent permitted by Applicable Law:

Without limiting the above, we do not warrant that:

• The Site will be available without interruption;
• The Site or any Content will be free from defects, errors, or inaccuracies;
• The Site or any download is free of viruses, malware, or other harmful components;
• Any specific result will be obtained from use of the Site;
• Any Content is current, complete, or up-to-date at the time you access it.

You assume sole responsibility for your use of the Site. Where you rely on Content for any purpose, you do so at your own risk.

Some jurisdictions do not permit the exclusion of certain warranties. Where such exclusions are not permitted, our liability is limited to the maximum extent permitted by law.

14Limitation of Liability

To the maximum extent permitted by Applicable Law:

To the extent that liability cannot be excluded under Applicable Law, our aggregate liability arising out of or in connection with your use of the Site shall not exceed the greater of:

• The amount, if any, paid by you to us for use of the Site in the twelve (12) months preceding the event giving rise to the liability; or
• One hundred US Dollars (US$100) or the equivalent in your local currency.

What is not limited

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by Applicable Law, including:

• Liability for death or personal injury caused by negligence;
• Liability for fraud or fraudulent misrepresentation;
• Liability under mandatory consumer protection law in your jurisdiction;
• Any other liability that cannot be lawfully excluded or limited.

Engagement Contracts

This Section 14 applies to your use of the Site only. Where we have entered into an Engagement Contract with you, the limitation of liability and indemnity provisions of that contract govern that engagement.

15Indemnity

You agree to indemnify, defend, and hold harmless Veltrixair, its affiliates, and their respective officers, directors, employees, and agents from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms;
• Your violation of Applicable Law;
• Your infringement of any Intellectual Property Right or other right of any third party;
• Any User-Submitted Content you provide;
• Your fraudulent, malicious, or grossly negligent conduct.

We will give you prompt notice of any claim subject to indemnity, allow you to control the defence (with our consent, not unreasonably withheld), and provide reasonable cooperation. We may participate in the defence of any claim with our own counsel, at our own expense.

16Privacy

Your privacy matters to us. Our collection, use, and protection of Personal Data is governed by our Privacy Notice (VTX-PRIV-2026-01), which forms part of these Terms by reference. By using the Site, you acknowledge that you have read and understood the Privacy Notice.

Use of cookies and similar technologies on the Site is governed by our Cookie Policy (VTX-COOK-2026-01).

17Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms to the extent such failure or delay results from causes beyond our reasonable control, including (without limitation): acts of God, natural disasters, pandemic, epidemic, government action, war, civil unrest, terrorism, sanctions, embargoes, strikes, internet or telecommunications failures, power outages, cyberattacks of which we are the victim, or failures of third-party providers we depend on.

Where a force majeure event prevents us from operating the Site, we will use reasonable efforts to restore service and to communicate the expected duration of the disruption.

18Suspension & Termination

We may, at our reasonable discretion and with or without notice, suspend or terminate your access to the Site (or any Account) in whole or in part if we believe:

• You have breached these Terms or any Engagement Contract;
• Your continued access poses a security or legal risk to us, our other users, or our clients;
• We are required to do so by Applicable Law, court order, or regulatory direction;
• You are subject to sanctions or other restrictions described in Section 5.

You may stop using the Site at any time. Sections of these Terms that by their nature should survive termination — including Sections 9 (Intellectual Property), 13 (Disclaimer), 14 (Limitation of Liability), 15 (Indemnity), 19 (Governing Law), 20 (Disputes), 21 (Severability), and 23 (Contact) — survive termination of these Terms.

19Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to its conflict of laws principles. Subject to mandatory consumer protection law applicable in your jurisdiction, you and Veltrixair agree to submit to the exclusive jurisdiction of the competent courts of Riyadh, Kingdom of Saudi Arabia for any dispute arising out of or in connection with these Terms or your use of the Site.

Regional carve-outs

Notwithstanding the general rule above:

• For Users in the United Arab Emirates: where Applicable Law in the UAE provides that disputes involving UAE-based users must be resolved before UAE courts (including the courts of the Dubai International Financial Centre or Abu Dhabi Global Market, if applicable to the relationship), those laws prevail to the extent they cannot be excluded.
• For Users in India: where Applicable Law in India provides that disputes involving India-based users must be resolved before Indian courts, those laws prevail to the extent they cannot be excluded. The competent forum within India is the courts of Bangalore, Karnataka.
• For consumers in the European Union and the United Kingdom: nothing in this Section restricts your right to bring proceedings in the courts of the Member State or country in which you are habitually resident, where such right is granted by mandatory consumer protection law.

20Disputes & Resolution

If you have a complaint or dispute, we ask that you contact us first so we have the opportunity to resolve it directly:

1. Step 1 — Direct contact: write to legal@veltrixair.com setting out the nature of the dispute and the resolution you are seeking. We will acknowledge within five business days and aim to provide a substantive response within thirty calendar days.
2. Step 2 — Escalation: if you are not satisfied with our initial response, you may request escalation to the Office of the Chairman by writing to chairman@veltrixair.com. We will treat the escalation as a senior matter and respond within a further thirty calendar days.
3. Step 3 — Formal proceedings: if the dispute remains unresolved after steps 1 and 2, either party may commence proceedings before the courts identified in Section 19, or, if the parties agree in writing, refer the dispute to arbitration on terms to be agreed.

Time bar

Any claim arising out of or in connection with these Terms or your use of the Site must be commenced within one (1) year after the cause of action arose, save where Applicable Law requires a longer minimum period (in which case the longer period applies).

21Severability & Waiver

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent court or regulatory authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If modification is not possible, the provision shall be severed and the remaining provisions shall continue in full force and effect.

Waiver. No failure or delay by us to exercise any right or remedy under these Terms operates as a waiver of that right or remedy. A single or partial exercise of any right or remedy does not preclude any further exercise or the exercise of any other right or remedy. Any waiver must be in writing and signed on our behalf to be effective.

Entire agreement. These Terms — together with the Privacy Notice, Cookie Policy, and any Engagement Contract — constitute the entire agreement between you and Veltrixair in relation to your use of the Site and supersede all prior or contemporaneous communications and proposals (whether oral, written, or electronic) on the same subject.

Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms to any affiliate or successor in connection with a corporate restructuring, merger, acquisition, or sale of all or substantially all of our assets.

No third-party beneficiaries. Except as expressly stated in these Terms, no person other than you and Veltrixair has any right to enforce these Terms.

Headings & interpretation.Section headings are for convenience only and do not affect the interpretation of these Terms. The words "include", "including", and "in particular" are illustrative and do not limit the generality of the words preceding them.

Language. These Terms are issued in English. If we provide a translation, the English version prevails in the event of any inconsistency, save where Applicable Law mandates otherwise (for example, where Arabic-language consumer protection rules apply).

22Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, applicable law, or operational practice. The most recent version is always available at veltrixair.com/terms-of-use, and the version reference appears in the document control card at the top of this page and in the footer.

Where changes are material — for example, where we change the scope of permitted use, the limitation of liability, the governing law, or the dispute resolution process — we will:

• Update the revision number and effective date;
• Highlight the change in the update banner at the top of this page;
• Where appropriate, notify Account-holders by email; and
• Where required by Applicable Law, obtain your renewed acceptance.

Continued use of the Site after the effective date of a revised version of these Terms constitutes your acceptance of the changes. If you do not agree with the revised Terms, you must stop using the Site. Previous versions are maintained internally and available on request to legal@veltrixair.com.

23Contact Us

For any question about these Terms, please contact us:

• Legal: legal@veltrixair.com (these Terms, IP, copyright, dispute resolution)
• Privacy: privacy@veltrixair.com (Privacy Notice, cookie matters, data subject rights)
• Office of the Chairman: chairman@veltrixair.com (escalations and senior matters)
• Phone: +966 11 234 5678
• Post: Office of the Chairman, Veltrixair, King Fahd Road, Olaya District, Riyadh 11564, Kingdom of Saudi Arabia